Then try connecting using the Google DNS (8.8.8.8/8.8.4.4) or Cloudflare (1.1.1.1) resolvers.Ģ. ![]() Check if you can perform DNS lookups to one of our VPN servers correctly. This error occurs when the DNS lookup for the VPN server name fails.ġ. VPN Error Code: 868 Error 868: The remote connection was not made because the name of the remote access server did not resolve. If you are using a virtual machine, such as HyperV, try other similar VMs like Virtual Box or VMware. Try connecting with a different ISP, such as a mobile hotspot.Ħ. Disable IP Packet Fragmentation related settingsĥ.Enable parameters like IPsec/VPN/PPTP/L2TP Passthrough.Check your router and perform the following: Confirm the absence of software that blocks IPs based on lists, such as PeerBlock and PeerGuardian.Ĥ. However, disabling Firewalls and all anti-virus software like Norton, McAffee, Windows Defender are known to fix this error.ģ. Whitelisting of the app executable is preferred. Check with other StrongVPN server locations or transporters.Ģ. A sudden drop in server availability can cause this error.ġ. The users can try connecting through OpenVPN (TCP).ĭouble-check the accessibility of the server you had selected. If you are connected using a mobile hotspot, then there are chances that a few telecommunications service providers block VPN traffic. Confirm if IPSec Passthrough is enabled on your router.Ĥ. Check if there is any third-party software that requires configuration.ģ. Confirm your anti-virus whitelists our VPN software.Ģ. This occurs because the UDP tunnel it is trying to establish a connection is not coming up.ġ. After the initial connection to the server, no traffic passes through it. This error may arise due to multiple reasons, such as ISP blocking, router configuration, software conflict, or firewall configuration. This could be because one of the network devices (e.g., firewalls, NAT, Router etc.) between your computer and the remote server is not configured to allow VPN connections. VPN Error Code: 809 Error 809: The network connection between your computer and the VPN server could not be established because the remote server is not responding. Restart the device, go to Actions, scan for changes, and test IKEv2. Open Device Manager, locate Network Adapters and uninstall affected or all WAN Miniports under Device Manager Window.ģ. Delete the WAN Miniport for the affected protocol used by StrongVPN and reboot the machine.Ģ. ![]() This error occurs in other situations as well.ġ. On a virtual machine environment (VMWare), after a restart, StrongVPN could not connect - Error 633 "Modem (or other connecting devices) is already in use". Connect again and if it doesn’t work, perform an IKEv2 WAN Miniport reinstall. To fix this, access a command prompt and run: `rasdial /disconnect` and try to connect again.Ģ. In this error, the VPN connection has entered a zombie state, where it’s both in use and not in use.ġ. VPN Error Code: 633 Error 633: The modem (or other connecting device) is already in use. This error is common among all VPN products and is not specific to StrongVPN. If it fails again, there could be an issue with the entire network stack on the machine that cannot be resolved by us. Ensure that the computer is updated all the way in Windows Update. Ensure that it is disabled on your device.ĥ. The error might also arise if the Internet Connection Sharing is enabled on Windand lower. If it fails, reinstall the IKEv2 WAN Miniport and connect the VPN using both IKEv2 and OpenVPN protocol.Ĥ. Try connecting to a different protocol like OpenVPN.ģ. ![]() VPN Error 87: The parameter is incorrect This error shows up when there is a problem with the Windows networking stackĢ. Use the Help/Chat button at lower right to talk with us. Mirror at For help via Remote Assistance (Teamviewer software), please browse to: If you need help with how to fix the problem (can't connect / etc, please, as always, contact 24/7support Email: Tickets can be submitted at Additional error solutions are shown below the RAS error codes for your convenience. We've provided solutions to a few of the most common errors below. Please always try a computer restart before anything to see if it resolves the problem for these kinds of errors. The client app log files in the Diagnostics section can sometimes provide additional information on this. In most cases, RAS errors are not related to the client itself and it will show up with the manual setup as well. A good reference for that can be found at however the Windows app we provide will pretty much tell you the same thing when reviewing Diagnostic logs. The RAS (Remote Access Service) is the Windows networking subsystem that handles remote client to host / VPN connections, and standard error code numbers are provided.
0 Comments
Leave a Reply. |
AuthorWrite something about yourself. No need to be fancy, just an overview. ArchivesCategories |