12/11/2023 0 Comments Peakhour 4 pcIn extreme cases, your system may have WiFi capabilities but the hardware may not be properly enabled in the motherboard BIOS. users an add-in card or USB adapter), please skip this step. If your system does not have integrated WiFi support (i.e. Note: This step only applies to motherboards with integrated WiFi. NZXT Support - How to Factory Restore your BLD PC Checking your BIOS For more information on resetting Windows, please check out our guide here: If WLAN AutoConfig is missing or does not start, this could indicate that the service is missing or corrupted and will require either a factory reset or reinstall of Windows. Make sure that Startup type is set to Automatic and click the Start button to restart the service. If the service is not set to Running, right-click the entry and choose Properties. From here, scroll down until you find WLAN AutoConfig and confirm that the service is running. You can easily find this service by pressing Windows + R on your keyboard to open the Run dialog, then enter services.msc to open the Services window. This service is the backbone of the WiFi controls within Windows, which can cause issues if the service is stopped or missing. While uncommon, your system may run into an issue where the WLAN AutoConfig service has been disabled. The NZXT N7 Z690 motherboard in this system does support onboard WiFi according to the product page. For example, NZXT CAM can tell you the exact model of your motherboard in the System Specs tab as shown below: The only way to be sure is to check the motherboard model name printed on the board itself, or use a monitoring program to check the model within Windows. This is not always going to be the case however. A common practice with motherboard manufacturers is to put the word "WiFi" or a supported signal type in the name of the motherboard (i.e. Not all motherboards are going to include onboard WiFi support. Does my Motherboard support onboard WiFi? If you see this error, you'll need to download the latest version of the adapter's WiFi drivers from the manufacturer's website. If the device is being detected but there are no drivers, you should see an error such as the one above where the system knows it's a Wireless Adapter, but does not have a driver ready for it. Start by opening your Device Manager in Windows by right-clicking the Start Menu and choosing the Device Manager option. However in some situations, a driver may not be readily available and needs to be updated. Typically, Windows will automatically install an appropriate driver even if it is a temporary generic one. Updating your WiFi Driversĭue to an update or recent reinstall of Windows, there is a chance that your WiFi adapter drivers may not be properly installed. Once the PC has drained any remaining power, reconnect the power and start the PC again and on bootup the WiFi adapter should be available again. If your PC does not have a PSU switch, simply unplug the main power cable.Īllow the PC to sit without power for 5-10 minutes, as this will allow any residual power to drain from the PC. Shutdown your PC as you would normally, then once the PC is off you'll need to set the switch on the rear of the PC to the O position. This can be a rather troublesome issue to identify, however this often overlooked step can resolve a large number of issues. When this happens, the PC will act as if there is no device connected to the PC and Windows will not be able to properly connect to it. If your PC is WiFi capable, but there's no WiFi option available within Windows go ahead and try the following steps:Īn extremely common yet overlooked situation when it comes to not being able to use a WiFi adapter is the adapter itself being stuck in an invalid hardware state. The most common sign that your PC is WiFi capable however is the presence of WiFi antennas or the ability to connect them as shown below. Not all PCs will have WiFi capability out of the box, with some systems requiring an additional adapter in order to connect to wireless networks. NZXT support will not be able to provide assistance with network hardware. If your issue is determined to be caused by outside hardware such as your Router, Modem, or a WiFi hotspot you may be directed to reach out to your Internet Service Provider (ISP) for additional assistance. Please Note: We are only be able to troubleshoot issues with your PC and its respective hardware. This guide aims to address some common WiFi related issues reported by users, as well as their potential solutions.
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